Lv999's Terms and Conditions — Fully in English

1General Terms & Introduction

Welcome to lv999.onl. These Terms and Conditions ("Terms") apply to your use of the lv999 platform. By using our website, mobile app, or any of our services, you are considered to have automatically accepted these Terms.

Lv999 is an online gaming and Sports Betting platform serving adult users in Bangladesh. Our goal is to provide a safe, transparent, and enjoyable gaming environment. These Terms and Conditions are designed to ensure every player understands their rights and what is expected of them.

These Terms may be updated from time to time. The latest version will always be available on this page. We recommend checking back regularly.

2Account Registration & Verification

You must be 18 years of age or older to open an account at lv999. All information provided during registration must be accurate, complete, and up to date. Opening an account with false information is strictly prohibited.

• Each individual may only register one account — multiple accounts using the same mobile number, email, or device are not permitted.
• After registration, you may be required to complete an identity verification (KYC) process. This involves submitting a copy of your National ID or passport.
• Keeping your account password confidential is your responsibility. Sharing your login credentials with anyone else is strictly prohibited.
• Accounts may not be transferred, sold, or rented to any third party.
• If you notice any suspicious activity on your account, contact lv999 Support immediately.

Lv999 reserves the right to verify any information at any time without prior notice. Withdrawals may be temporarily placed on hold during the verification process.

3Payments, Deposits & Withdrawals

Lv999 currently supports deposits and withdrawals via bKash, Nagad, and Rocket. Always double-check the account number and amount before making a payment — incorrect details may result in a transaction that cannot be reversed.

• The minimum deposit amount is BDT 500. The maximum deposit limit is determined by your account tier and verification status.
• The minimum withdrawal amount is BDT 1,000. The maximum daily withdrawal limit depends on your account verification status.
• Withdrawal requests are usually processed within 15 minutes to 24 hours. Delays may occur on bank holidays.
• Only payment methods registered in your own name are accepted. Transactions from third-party accounts are not permitted.
• Depositing and withdrawing without any actual betting or gaming activity (money circulation) is strictly prohibited.

Lv999 reserves the right to flag any suspicious transactions and report them to the relevant authorities. Preventing money laundering is one of our platform's top priorities.

4Bonus & Promotional Offers

Lv999 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms that must be met. This section outlines the general bonus terms and conditions.

• The welcome bonus is available to first-time registrants only. The bonus cannot be claimed more than once from the same IP address, device, or household.
• To withdraw bonus funds, you generally need to meet a specified wagering requirement (typically 10x–30x).
• Bonus balance cannot be withdrawn directly — it can only be used for betting or gaming.
• Every promo offer has an expiry date. Any unused bonus will be automatically cancelled once the offer expires.
• lv999 reserves the right to void bonuses and suspend accounts where bonus abuse is found.

5Gaming Rules & Fair Play

All games on lv999 are run using certified Random Number Generator (RNG) technology. Every game outcome is entirely random and not predetermined.

• All bets placed on Sports Betting are final once confirmed and cannot be changed.
• If a game is interrupted mid-session due to a technical issue, lv999 will review the session data and provide the appropriate resolution.
• Exploiting any bugs or glitches in the gaming software for personal gain is strictly prohibited.
• In the event of a technical issue during a Live Casino session, the dealer's decision will be considered final.
• Any disputes regarding a game outcome must be raised with support within 72 hours.

Lv999 works with third-party auditors to ensure fair gaming at all times. Our game providers are internationally recognized and fully licensed.

6Prohibited Activities

The following activities are strictly prohibited to protect the integrity of lv999. If any of these are proven, the account will be immediately closed and all balances may be forfeited.

• Creating multiple accounts to take advantage of bonus offers.
• Using automated bots or software to play games.
• Accessing another person's account without their permission.
• Using the platform for money laundering or any illegal transactions.
• Attempting to hack or launch a cyberattack on the lv999 system.
• Harassing, deceiving, or engaging in abusive behavior toward other players.
• Assisting anyone under 18 years of age to open an account.

7Responsible Gaming

Lv999 believes gaming is entertainment, not addiction. That's why we encourage every member to play responsibly. Our platform offers several tools to help you keep your gaming habits in check.

• Daily/Weekly Limit: Set a limit on how much you bet daily or weekly.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Cooling-Off Period: Temporarily disable your account for anywhere between 24 hours and 30 days.
• Reality Check: Get reminders about how long you've been playing during a session.

If you have any concerns about your gaming, Responsible Gaming Visit the page or speak directly with our support team.

8Privacy & Data Protection

Your personal information is of the utmost importance to us. lv999 follows a separate Privacy Policy covering how your data is collected, used, and protected. The key points are summarized below.

• Your information is used solely for service delivery and legal compliance purposes.
• Your information is never sold to third parties.
• All data is protected with 256-bit SSL encryption.
• Even after your account is closed, certain information may be retained as required by law.

For more details, visit our Privacy Policy Visit the page.

9Account Closure & Suspension

You may request to close your account at any time. Please make sure to withdraw any remaining balance before submitting the request. Reactivating a closed account may not always be possible.

• lv999 may immediately suspend any account found to be in violation of the Terms and Conditions.
• Accounts may be temporarily locked while an investigation is ongoing.
• Any valid balance will be returned after account closure; however, bonus balances will be forfeited.
• Inactive accounts (no activity for more than 12 months) will automatically be moved to dormant status.

10Limitation of Liability

Lv999 always strives to deliver the best service; however, our liability has defined limits in certain situations.

• lv999 is not liable for any bets lost due to internet disconnection or device-related issues.
• lv999 is not directly liable for delays caused by issues with third-party payment gateways.
• In the event of service disruption due to force majeure (natural disasters, government directives, cyberattacks), lv999 is not liable for any resulting losses.
• lv999 bears no responsibility for any financial losses resulting from gaming — players make their own decisions.

11Right to Modify Terms

Lv999 reserves the right to update these Terms and Conditions, in part or in full, at any time. Members will be notified of major changes via email or through the platform.

• Continued use of the platform after updated terms have been published will be considered acceptance of the new terms.
• If you do not agree to the updated Terms, please request to close your account.
• The date of the most recent update will always be shown at the top of this page.

12Contact & Complaints

If you have any questions, complaints, or feedback, our support team is always ready to help. We take every complaint seriously and do our best to resolve it as quickly as possible.

• Live Chat: 24/7 direct support is available.
• Email: [email protected] (responses are typically sent within 24 hours).
• Once your complaint is submitted, you will receive a ticket number — use it to track the progress of your case.